Frequently Asked Questions
What is VetChat?
VetChat connects you with trusted Australian Vets via chat or video call online, within minutes, anytime, anywhere. Whether it's providing advice, setting up at-home treatment plans, or confirming you need to visit a Vet in person, you can have peace of mind knowing you can get Vet advice when you need it.
As an added perk to having a policy with us, you can get 24/7 access to a VetChat consult membership. That means you get access to VetChat when you need it for your entire current policy period.
Please note, VetChat is a non-insurance product that is separate from your pet insurance policy and is separately provided by VetChat Services Pty Ltd. Visit cbainsurance.vetchat.com.au/signup to register for VetChat, for more information and T&Cs.
How do I access VetChat?
If you've registered for VetChat already, there's nothing else you need to do, just sign in as you've done previously.
If you're not already registered, click the button below to create an account and access vet care online anytime, anywhere. All you need is your email address and policy number.
Why speak with a Vet online?
- Consultations 24 hours a day, every day, within minutes - so you can get help with you need it and have peace of mind
- Take the stress out of not knowing what to do with real Vet advice from wherever you are
- Supportive team of trusted Australian registered Vets
Are the VetChat Vets qualified?
Yes, all Vets are Australian board-registered and born animal lovers. They have all worked in clinics for 5+ years. The only difference is now they're online, available when you need them.
Get to know the vets better here.
Can I add another insured pet to my VetChat profile?
It's great that you want to add another insured pet to your profile. To add a new insured pet, you'll need to login to your VetChat account and update your details on the My Account page.
Once on the My Account page, click the Add a Pet button in the My Pets section to register another pet. Please note that to add another pet you will need to provide that pet's policy number.
If you have any questions or need assistance, please contact VetChat here.
For more FAQs, visit vetchat.com.au/faq.
